‏Support Service Pricing

Technical Support Plans

ArvanCloud basic support plan, including self-help resources, product documentation, and ticketing with one-day response time, is available for free. The costs of technical consulting and support services at the higher level are calculated as follow:

	Basic Plan	Bronze Plan	Silver Plan	Palladium Plan	Gold Plan	Platinum Plan
Self-help Resources	✓	✓	✓	✓	✓	✓
Ticket response time	Within 24 hours	Within 12 hours	Within 4 hours	Within 2 hours	Within 30 minutes	Within 30 minutes
Call Support	×	×	Within business hours*	Within business hours*	7/24	7/24
Chat Support	×	×	×	×	✓	✓
Enterprise SLA	×	×	×	×	99.9%	99.9%
Consulting and Workshop	×	×		×	×	✓
Exclusive Support	×	×	×	×	×	✓
Monthly Cost	Free	1 €	20 €	100 €	300 €	Contact Us

Notes:

All the costs at the Bronze level and higher levels are calculated per hour. The minimum period for support packages is one week.
It would help if you had enough credit in your wallet to use support services at the Bronze level and higher.
After enabling one of Bronze, Silver, Gold, or Platinum levels, downgrading to a lower support level is possible after the first week.
Tickets to the sales department are only responded to within working hours.
Business hours are Monday to Thursday (except holidays) from 11 AM to 7 PM (CEST).

Technical Support Plans

Pay-As-You-Go pricing