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Technical Support Plans

ArvanCloud basic support plan, including self-help resources, product documentation, and ticketing with one-day response time, is available for free. The costs of technical consulting and support services at the higher level are calculated as follow:

Basic Plan Bronze Plan Silver Plan Palladium Plan Gold Plan Platinum Plan
Self-help Resources
Ticket response time Within 24 hours Within 12 hours Within 4 hours Within 2 hours Within 30 minutes Within 30 minutes
Call Support × × Within business hours* Within business hours* 7/24 7/24
Chat Support × × × ×
Enterprise SLA × × × × 99.9% 99.9%
Consulting and Workshop × × × ×
Exclusive Support × × × × ×
Monthly Cost Free 1 € 20 € 100 € 300 € Contact Us
Notes:
  • All the costs at the Bronze level and higher levels are calculated per hour. The minimum period for support packages is one week.
  • It would help if you had enough credit in your wallet to use support services at the Bronze level and higher.
  • After enabling one of Bronze, Silver, Gold, or Platinum levels, downgrading to a lower support level is possible after the first week.
  • Tickets to the sales department are only responded to within working hours.
  • Business hours are Monday to Thursday (except holidays) from 11 AM to 7 PM (CEST).

Pay-As-You-Go pricing

Go to the Pricing page to see pricing in detail. You can use the Calculator to estimate your expenses.