‏Support Service Pricing

Technical Support Plans

ArvanCloud basic support plan, including self-help resources, product documentation, and ticketing with one-day response time, is available for free. The costs of technical consulting and support services at the higher level are calculated as follow:

	Basic Plan	Bronze Plan	Silver Plan	Gold Plan	Platinum Plan
Self-help Resources	✓	✓	✓	✓	✓
Ticketing	Low Priority	Medium Priority	High Priority	Argent Priority	Argent Priority
Call Support	×	×	Working hours	7/24	7/24
Chat Support	×	×	×	✓	✓
Enterprise SLA	×	×	×	99.9%	99.9%
Consulting and Workshop	×	×		×	✓
Exclusive Support	×	×	×	×	✓
Monthly Cost	Free	10 €	120 €	1,250 €	Contact Us

Notes:

All the costs at the Bronze level and higher levels are calculated per hour. The minimum period for support packages is one week.
It would help if you had enough credit in your wallet to use support services at the Bronze level and higher.
After enabling one of Bronze, Silver, Gold, or Platinum levels, downgrading to lower support level is possible after the first week.
Tickets to the sales department are only responded within working hours.
Working hours are Monday to Thursday (except holidays) from 11 AM to 7 PM (CEST).

Technical Support Plans

Pay-As-You-Go pricing