Arvan Basic Support Service is available to all the users for free, including access to knowledge resources, technical articles and help articles. The support cost is also offered in Bronze, Silver, Gold and Platinum plans. All the support prices are calculated in hourly basis but the minimum support usage limit is at least one month.
| Basic Support | Bronze Support | Silder Support | Gold Support | Platinuim Support | |
|---|---|---|---|---|---|
| Ticketing | ✓ | medium priority | high priority | high priority | high priority |
| Call support | × | working hours | 24 hours | 24 hours | 24 hours |
| Support in IM app | × | × | ✓ | ✓ | ✓ |
| Consulting and Workshop | × | × | × | ✓ | ✓ |
| Enterprise SLA | × | × | × | ✓ | ✓ |
| Private NoC | × | × | × | × | ✓ |
| Monthy Cost | 0.99 € | 9.90 € | 99.00 € | 990.00 € | 4900.00 € |